FAQs
In the Event of Death
Most deaths occur in hospitals, hospices and nursing homes.
What to do when death occurs?
- Contact Direct Singapore Funeral Services at our 24 Hrs line, 6555 1115 for immediate assistance
- Present the identity card of the deceased to the matron-in-charge
- Collect the CCOD (Certificate of Cause Of Death) document from the matron or the attending doctor
- To officially register the death, submit the CCOD to the Registry of Births and Deaths (RBD) counter at the hospital or any of the nearest neighbourhood police posts
- A Death Certificate together with a Burial or Cremation Permit will be issued to the informant
- Check particulars on the documents that were issued
- Call the undertaker, if you have not done so. Also inform your pastor, monk or other religion leaders as soon as possible to prepare to perform the religious rituals
- Let our Direct Singapore Funeral Services staff meet up with you, and you can safely let them guide you through the rest of the way What to do when death occurs...AT HOME?
- The death must be certified by a doctor who will issue the CCOD. If you can't find a doctor then call Direct Singapore Funeral Services at our 24 Hrs line, 6555 1115 and we will assist you in your time of need
- Register the death at the nearest Neighbourhood Police Station/Post
- Remember, contact Direct Singapore Funeral Services at our 24 Hrs line, 6555 1115 and we will be there every step of the way to see you through
What to do when death occurs...OUTSIDE SINGAPORE?
- Obtain a Death Certificate from the country where the death occurred
- Contact the Singapore Embassy/Consulate in that country for assistance and advice (visit http://www.mfa.gov.sg/consular for further contact information)
- Direct Singapore Funeral Services provides international repatriation of the deceased. So call our 24 Hrs number at (65) 6555 1115 wherever you are and we will be there to assist
